FREQUENTLY ASKED QUESTIONS
Our sizing runs from XXS - XXL. You can see our size guide on our product pages or click here Size Guide.
Once your order has been shipped, you will receive an email with a tracking number. Please use this number to track your order.
If your order has not yet been processed, we can try to cancel it. Please send us an email right away to firstname.lastname@example.org. Please note that if your order has already been processed we unfortunately can no longer make any changes to it. This includes changing sizes, items, cancelling, or changing the shipping address. Please check that the item(s) in your cart and your shipping address are both correct before ordering.
Pre-order items will ship once stock becomes available. The estimated delivery date will be listed in the product description of the item. You will receive an email with tracking once it’s been shipped. Pre-order shipping dates are subject to delays. Pre-orders are not eligible for cancellation or refunds Please note that if you purchase a pre-order item with an in-stock item, it will ship when all pieces are available.
You can sign up for restock alerts on the product page or sign up for our mailing list to be the first to know when an item is restocked.
Prices are shown and charged in either USD, AUD, CAD, EUR, JYP or GBP. We have a currency selecter at the bottom of the website on mobile and in the menu bar on desktop. The default currency shown is USD.
Items must be returned within 21 days of receiving your order. Goods returned must be unworn, unwashed, with the original tag intact and in the original packaging.
To make a return, please fill out our return form here. When you have submitted your return form we will email you a pre-paid return label. Attach the label for the return shipment to your package and leave it at your nearest drop-off point
Yes, you can exchange your item for any size and we will send the exchange back to you at no extra charge, just fill out the return form here.
Yes, we do offer 1 free exchange per order.
We do not offer free returns, the cost of the return will be withdrawn from the refund. The cost for the return shipment is 15 USD. If you receive an incorrect or damaged item, we will, of course, refund the return shipping costs so you can receive the correct item.
All orders with a discount code used at checkout are eligible for store credit only.
Discount codes can not be applied after the customer has checked out and cannot be applied to past or previous orders.
Please reach out to email@example.com with any further questions.
*BLACK FRIDAY AND CYBER MONDAY SALES ARE FINAL SALE. NO RETURNS, EXCHANGES OR PRICE ADJUSTMENTS.
Please email firstname.lastname@example.org right away. If your order has not been shipped we may be able to change it but it’s not guaranteed. If it has been shipped you will need to get in touch with our shipping services (USPS) to change your address and redirect your package.
We ship from Connecticut, United States.
We offer worldwide shipping with carries USPS and DHL. We also offer express and expedited shipping.
Depending the courier and type of shipping it may vary from 2-10 days domestic and 3-15 days internationally.
We offer free US shipping for all orders over 150 USD. If you do not exceed this amount your shipping cost and options will be displayed during checkout.
Please note that we are not responsible for the calculations and charges of any additional customs fees/taxes charged by the transportation company. For more information about these potential added fees, kindly contact the transportation company directly for more information before placing your order.
Please email us at email@example.com and we will be happy to assist you.
When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise. Route Protect is premium package protection for your online orders. Purchased Route Protect and need to file a shipping issue? File here: https://claims.route.com
We are not responsible for lost, stolen or damaged packages unless Route Protect was purchased at checkout.
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the post-purchase experience.
Route Protect is premium package protection for your online orders. When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise. Purchased Route Protect and need to file a shipping issue? File here:https://claims.route.com
Route Package Protection covers lost, stolen, and damaged items that fit the following criteria. Review the policies to understand what lost, stolen, and damaged items Route will cover.
Note: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.
When replacing an item, Route covers the subtotal of the order, the Route premium, shipping costs, and taxes. Route does not pay custom/duty fees.
For a detailed breakdown of Route's official insurance policy, please seehttps://route.com/insurance